Don’t worry, let’s help you troubleshoot! If you’re receiving an error when dialing the activation code we provided, it typically indicates an issue with the “Conditional Call Forwarding” setting on your device. This essentially means your carrier might be restricting you from making necessary changes.
Here’s a step-by-step guide to help you resolve it:
Reach out to your carrier: Initiate a call to your carrier’s technical support team. They are the ones who can assist in enabling this feature.
Be Specific: When you’re speaking with the support representative, clarify that you’re not looking to forward all your calls. This is a common mix-up. Some might confuse “Conditional Call Forwarding” with the regular “Call Forwarding” function. The latter would mean all your calls get forwarded immediately and your phone wouldn’t ring at all!
Detail your request: You want the ability to “forward when busy,” “forward when unanswered,” and “forward when unreachable” to a particular number (the one provided by MaskOff for your carrier).
Confirmation: Once the representative confirms the changes have been made, you should be able to activate MaskOff seamlessly.
After these adjustments, your MaskOff service will spring into action! Whenever you receive a blocked call, decline it. If you’re an iPhone user, a quick double tap on the power button should do the trick. Shortly after, MaskOff will bounce the call back to you, but this time with the once-hidden number unveiled.
Keep in mind, our dedicated team at MaskOff is always here to assist you if you have further queries or face any challenges. 🌟
